Asked Questions

1. Ordering Period

Cake orders can only be placed 48 hours prior to delivery. For urgent cake orders (less than 48 hours prior to delivery), kindly contact us directly. 
Urgent cake orders will be attended to on an availability and distance basis. Additional charges may apply

2. Cake Applicable for Delivery

Delivery is only applicable for :

  • Trianon Whole 10 x 10 inch,
  • Trianon Quarter 5 x 5 inch,
  • Chocolate Heaven Whole 9 inch round and
  • D’ Symphony Whole 9 inch round.

Delivery is not applicable for Trianon slices.

3. Delivery Charges

We have yet to identify a delivery vendor who is in sync with how we prefer our cakes to be delivered; as such, we are currently using GRAB to deliver our cakes.
Henceforth, the delivery charges will be based on GRAB charges.
Here’s an estimate of delivery charges. Charges may differ based on traffic condition and time of day:

FromToEstimate Grab Cost (RM)
Le Trianon, PuchongKLCC27
Le Trianon, PuchongBukit Bintang25
Le Trianon, PuchongSubang Jaya21
Le Trianon, PuchongDamansara25
Le Trianon, PuchongBukit Jalil13
Le Trianon, PuchongKLIA266

Please note that each delivery is to anyone per destination at any one time. Multiple destinations will be charged as separate routes of delivery.

4. Delivery Availability

7 days a week until further notice.

Delivery Time Frame

  •   11 am – 1 pm
  •   1 pm – 3 pm
  •   3 pm – 5 pm
  •   5 pm to 7 pm

For any urgent requests, please contact us directly. Additional charges may apply.

5. Special Note for Delivery to Offices, Apartments or Condominiums

For security reasons, we do not go door to door delivery for offices, apartments or condominiums.
Kindly make arrangements for collection to be made at the Lobby or Guard House.

le trainon delivery charges